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Return Policy

Thank you for your order. We hope you love your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or exchange. Please see below for more information on our return policy.



All returns must be postmarked within 14 days of the date you received your order. All returned items must be in new and unused condition without the smell of perfume present, with all original tags and labels attached.



To return an item visit our Returns & Exchanges portal here and follow the prompts. 

Place the item securely in its original packaging, including your order confirmation and RMA number within the parcel.

Mail with any carrier to the following address:

MegbyDesign Returns

224 Crabbes Creek Rd,

Crabbes Creek, NSW 2483


Please note: You will be responsible for all return shipping charges unless specified otherwise. We strongly recommend that you use a trackable method to mail your return.



After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to 3 business days from the received date of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.



The following items cannot be returned or exchanged:

-Items marked as a final sale

-Items that are in unsellable condition (eg. damaged, worn or stained)

For defective or damaged products, please contact us at the contact details below to arrange a prepaid refund or exchange.



If you have any questions concerning our return policy, please contact us at:


9 am - 2 pm 

Monday - Friday