INTERNATIONAL SHIPPING
We are always working to improve and grow with new international requirements. This update to our shipping is designed to bring more transparency and make it easier for you to understand the final cost of your order before it reaches you.
UNITED STATES
All order values are subjected to duties and taxes. Shipped via DHL Express or Australia Post with all duties and taxes prepaid at checkout. These tariffs are subject to change.
EUROPEAN UNION
Orders below the EU tax-free threshold ( €135) are shipped via Australia Post and you are able to choose whether you want DDP or DUP services. Orders above the tax-free threshold are automatically shipped via Australia Post or DHL Express with all duties and taxes prepaid at checkout. All costs incurred by choosing shipping methods without duties & taxes included are the responsibility of the customer.
UNITED KINGDOM
Orders below the UK tax-free threshold ( £135) are shipped via Australia Post and you are able to choose whether you want DDP or DUP services. Orders above the tax-free threshold are automatically shipped via Australia Post or DHL Express with all duties and taxes prepaid at checkout. All costs incurred by choosing shipping methods without duties & taxes included are the responsibility of the customer.
NEW ZEALAND
Orders below the tax-free threshold ($1,000) are shipped via Australia Post or DHL Express. Orders above the tax-free threshold are shipped via Australia Post or DHL Express with all duties and taxes prepaid at checkout.
CANADA
Delivery to Canada is temporarily suspended due to strikes.
Orders below the tax-free threshold ($20) are shipped via Australia Post or DHL Express. Orders above the tax-free threshold are shipped via Australia Post or DHL Express with all duties and taxes prepaid at checkout.
other countries
Orders are shipped via Australia Post or DHL Express with all applicable without duties and taxes prepaid at checkout. We are subsidising part of your shipping cost which is calculated automatically at checkout as well.
We hope these changes give you greater clarity and confidence when shopping with us. Thank you for being part of our global community and for growing with us.
FAQ
DDP (Delivered Duty Paid):
With DDP, all duties and taxes are calculated and paid at checkout. This means your parcel is delivered with no extra fees on arrival—everything is handled upfront. It’s the most seamless option, as customs clearance is already taken care of before your order leaves us.
DUP (Duties Unpaid):
With DUP, the cost of duties and taxes is not included at checkout. Instead, your country’s customs office may charge you additional fees before delivery. These charges vary depending on your local laws and are your responsibility to pay directly to the courier or customs authority before you receive your parcel.
Our rates displayed at checkout are live rates. This means that our platform communicates directly with the carrier to display the exact cost of freight. We subsidise a part of your shipping costs to make these more manageable for you.
Duties & taxes are calculated based on your order value. Each country has its own import rules, which are completely out of our control. Our shipping platform automatically applies the correct taxes according to the regulations in your destination country.
We understand it feels higher at checkout, but this actually covers costs you’d have to pay later to customs anyway. Paying now means no surprise fees, no delays, and a smoother delivery for everyone.
Some countries charge tax and handling fees on all orders, even if they’re under the “tax-free threshold.”
- If you choose DDP (Delivered Duties Paid) shipping, these costs are already covered in your shipping price — no surprise bills at the door.
- If you choose DUP (Delivered Unpaid) shipping, you may still be charged these fees by your local customs office, though usually at a lower rate than if your order was over the threshold.
Disclaimer: Import thresholds and customs rules may change. The threshold amounts shown are based on current legislation as of 30/09/25. If your parcel is held or assessed differently by your country’s customs, additional duties may apply.