Refund policy
Returns & Exchanges
We hope you love your purchase — but if it’s not quite right, we offer exchanges, store credit, or refunds on full-priced items.
Sale items are eligible for store credit or exchange only.
Exceptions
We do not accept returns for refund for change of mind on:
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Items marked Final Sale
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Items discounted by 40% or more
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Items in unsellable condition (e.g. worn, washed, stained, damaged, or heavily scented)
If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement or full refund under the Australian Consumer Law. In these cases, we will cover return shipping and all associated costs. Please reach out to us via email (shop@megbydesign.com) in this case and we will assist you immediately.
Return Conditions
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Returns must be initiated within 14 days of receiving your order
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Items must be unworn, unwashed, and in original condition, with all original tags and packaging
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Items must be free from perfume, stains or damage
We reserve the right to:
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Deduct cleaning or repair fees for items not returned in acceptable condition
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Reject a return entirely if the item is not in a sellable state. If your return is rejected, it will be sent back to you, and return shipping may be charged
These conditions apply to change-of-mind returns only.
Faulty items will always be handled according to your rights under the Australian Consumer Law.
Exchange & Shipping Fees
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First exchange (within Australia): Free
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International exchanges: $15 AUD flat rate
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Additional exchanges: $10 AUD per swap
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Return shipping for change of mind: Customer’s responsibility
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Return shipping for faulty items: Covered by us
How to Return
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Visit our Returns & Exchanges Portal to begin your return
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Repackage your item securely, including your order confirmation and RMA number
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Post it using a trackable shipping method to:
MegbyDesign Returns
76–78 Quarry Road
South Murwillumbah, NSW 2484
Australia
Processing Times
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Returns are processed within 3 business days of arrival
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Refunds may take 1–2 billing cycles to appear, depending on your provider
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You’ll receive an email once your return or exchange is complete
Your Rights
This returns policy is in addition to your rights under the Australian Consumer Law.
If a product is faulty, unsafe, not as described, or doesn't perform as promised, you are entitled to a repair, replacement or full refund, and all return costs will be covered by us.