Frequently Asked Questions
OrderING
We encourage to you get in contact with our team as soon as possible in the case of an amendment or order cancellation. We can change your order up until the order has been dispatched. If your order has already been sent, you will have to send it back and organise an exchange or refund.
We encourage to you get in contact with our team as soon as possible in the case of an address change. We can change the address until the order has been dispatched. If your order has already been sent, you will have to request a mail redirect with Australia Post directly which can be done via the AusPost app.
You can find our returns policy here.
Yes. We offer returns and exchanges for 14 days after you receive your parcel. All returns must be lodged and posted back within this timeframe in unworn and original condition.
You can lodge your return online here.
SIZING
We provide exact measurements as well as Australian size recommendations in the description of each individual product. We also include the featured models height and size. If you are right between sizes we recommend sizing up, as none of our products have stretch.
We know shopping online can be a bit of a lucky dip, so you are welcome to return or exchange any items that do not work for you! Sale items are eligible for store credit. Final sale items are the only ones that are not eligible for return. For a full view of our Refund Policy click here.
SHIPPING
Yes, we ship all over the world from our HQ in Australia using Australia Post or DHL International Express.
It depends. Certain countries and order values are subjected to custom fees. Please click here to visit our International Shipping page for more information.
It depends where you are located and what service you have chosen at checkout. Delivery times may be displayed then. These are an estimation only.
Yes! If you go to your countries major postal service and type in your tracking number it will provide more in depth tracking details (most of the time!). If your parcel is still not showing any updates in a week or two, please feel free to get in touch with us and we will investigate.
Delays of up to a week are relatively common, especially for international shipments. If your order is delayed by longer than this you can request assistance from Australia Post on your tracking number page.
Standard shipping within Australia is free. All other shipping is calculated at checkout and can vary on your location and order weight.
PRODUCTS & MATERIALS
No, we don't offer custom orders or alterations.
You can find our care instructions here.
We only use 100% natural fabrics such as linen, cotton, wool and silk. The material of each garment is listed in the description and product title.
Yes! Natural fabrics will soften with body heat and wear.
Yes, all of our products are sold seperately. We usually have all of the products photographed listed in the descriptions, but if you are unsure, please feel free to get in touch with us!
STOCKISTS
Maybe! Visit our stockist map here. If you have a favourite boutique, please feel free to reach out to them!
We don't have access to stock levels of each store. We highly recommend getting in touch with the shop directly. This also lets the boutiques know what products people are wanting!
WHOLESALE
Yes, we do! If you're interested in stocking us feel free to get in touch using the option in the footer menu.
We require a brick and mortar store in order to approve wholesale accounts. We also look to see if your shop fits with our label and that it's not too close to existing stores.
Once you have submitted your application, one of our team members will review your application and be in touch with all of the information and answer any questions you may have.
Contact
Please feel free to email us below or call our warehouse.
shop@megbydesign.com
(02) 6617 6059
Monday - Friday
8am - 3pm
