INTERNATIONAL SHIPPING
International shipping regulations, duties and tax thresholds are constantly evolving. We are continually reviewing and updating our systems to reflect current requirements as accurately as possible. This shipping update is designed to provide greater transparency so you can better understand the final cost of your order before it reaches you.
NEW ZEALAND
For orders under NZD $1,000, you may choose DDP or DDU with Australia Post or DHL Express. If you select DDP, GST is collected at checkout. If you select DDU, GST and any applicable import charges are payable to New Zealand Customs or the carrier prior to delivery.
For orders between NZD $1,000 and NZD $2,000, DHL Express (DDP) or Australia Post (DDU) are available. Charges collected at checkout apply to DDP shipments. DDU shipments require payment of GST, duties and import fees prior to delivery.
Orders above NZD $2,000 are shipped via DHL Express (DDP) only, with GST and any applicable duties collected at checkout.
UNITED KINGDOM
For orders £135 and under, VAT applies but customs duty does not.
For orders above £135, VAT and customs duties may apply.
For United Kingdom deliveries, DHL Express shipments are sent DDP (Delivered Duties Paid). VAT and any applicable duties are calculated and collected at checkout, and no additional customs charges will be due on delivery.
Shipments sent via Australia Post are DDU (Delivered Duties Unpaid). VAT, duties and any carrier handling fees are not collected at checkout and must be paid directly to HMRC or the carrier prior to delivery. These charges are the responsibility of the customer.
UNITED STATES
All orders shipped to the United States are sent via DHL Express or Australia Post and are delivered DDP (Delivered Duties Paid), meaning all applicable import duties, taxes, and tariffs are calculated and collected at checkout.
You will not be required to pay additional customs charges upon arrival.
Please note that U.S. tariff rates and import regulations can change without notice. Any duties and taxes shown at checkout are calculated in real time by our shipping partner based on the most current regulations available.
CANADA
For orders above CAD $20, GST/HST applies.
For orders above CAD $150, customs duties may also apply.
For Canadian deliveries, DHL Express and Australia Post may be selected with DDP (Delivered Duties Paid). GST/HST and any applicable duties are calculated and collected at checkout, and no additional customs charges will be due on delivery.
If you select Australia Post DDU (Delivered Duties Unpaid), GST/HST, duties and any carrier handling fees are not collected at checkout and must be paid directly to the Canada Border Services Agency or the carrier prior to delivery. These charges are the responsibility of the customer.
EUROPEAN UNION
For orders €150 and under, VAT applies but customs duty does not.
For orders above €150, VAT and customs duties may apply.
For European Union deliveries, DHL Express shipments are sent DDP (Delivered Duties Paid). VAT and any applicable duties are calculated and collected at checkout in line with EU regulations, and no additional customs charges will be due on delivery.
Shipments sent via Australia Post are DDU (Delivered Duties Unpaid). VAT, duties and any local customs handling fees are not collected at checkout and must be paid directly to your country’s customs authority or the carrier prior to delivery. These charges are the responsibility of the customer.
other countries
All other international orders are shipped DDU (Delivered Duties Unpaid).
Import duties, taxes, VAT/GST, customs clearance fees and any other local charges are not included at checkout and must be paid directly to your local customs authority or carrier before delivery.
It is the customer’s responsibility to understand their country’s import regulations and to pay any charges required for the release of their parcel.
Import regulations, thresholds and rates vary by country.
We hope these changes give you greater clarity and confidence when shopping with us. Thank you for being part of our global community and for growing with us.
FAQ
DDP (Delivered Duties Paid) means all applicable duties and taxes are calculated and collected at checkout. Your parcel is delivered with no additional customs charges on arrival.
DDU (Delivered Duties Unpaid) means duties and taxes are not included at checkout. Your local customs authority or carrier will contact you to collect any applicable charges before delivery. These fees vary by country and are the responsibility of the customer.
Our rates displayed at checkout are live rates. This means that our platform communicates directly with the carrier to display the exact cost of freight. We subsidise a part of your shipping costs to make these more manageable for you.
Duties & taxes are calculated based on your order value. Each country has its own import rules, which are completely out of our control. Our shipping platform automatically applies the correct taxes according to the regulations in your destination country.
We understand it feels higher at checkout, but this actually covers costs you’d have to pay later to customs anyway. Paying now means no surprise fees, no delays, and a smoother delivery for everyone.
Some countries charge tax and handling fees on all orders, even if they’re under the “tax-free threshold.”
- If you choose DDP (Delivered Duties Paid) shipping, these costs are already covered in your shipping price — no surprise bills at the door.
- If you choose DDU (Delivered Duties Unpaid) shipping, you may still be charged these fees by your local customs office, though usually at a lower rate than if your order was over the threshold.
Disclaimer: Import thresholds and customs rules may change. The threshold amounts shown are based on current legislation as of 28/02/26. If your parcel is held or assessed differently by your country’s customs, additional duties may apply.