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Refund policy

We hope you love your purchase — but if it’s not quite right, we offer exchanges, store credit, or refunds on full-priced items.

Sale items are eligible for store credit or exchange only.

Exceptions

We do not accept returns for refund for change of mind on:

  • Items marked Final Sale

  • Items discounted by 40% or more

  • Items in unsellable condition (e.g. worn, washed, stained, damaged, or heavily scented)

If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement or full refund under the Australian Consumer Law. In these cases, we will cover return shipping and all associated costs. Please reach out to us via email (shop@megbydesign.com)  in this case and we will assist you immediately.

Return Conditions

  • Returns must be initiated within 14 days of receiving your order

  • Items must be unworn, unwashed, and in original condition, with all original tags and packaging

  • Items must be free from perfume, stains or damage

We reserve the right to:

  • Deduct cleaning or repair fees for items not returned in acceptable condition

  • Reject a return entirely if the item is not in a sellable state. If your return is rejected, it will be sent back to you, and return shipping may be charged

These conditions apply to change-of-mind returns only.
Faulty items will always be handled according to your rights under the Australian Consumer Law.

Exchange & Shipping Fees

For change-of-mind returns or exchanges, you are responsible for the postage to send your items back to us.

Once we receive your return, shipping for your exchange order is:

  • First exchange within Australia:  We send your exchange order to you for free.

  • Additional exchanges within Australia:  A $10 AUD flat rate per exchange helps cover shipping costs.

  • International exchanges:  A $15 AUD flat rate applies to send your exchange order to you.

Faulty items:  We cover the cost of return shipping.

How to Return

  1. Visit our Returns & Exchanges Portal to begin your return

  2. Repackage your item securely, including your order number and full name

  3. Post it using a trackable shipping method to:

MegbyDesign Returns
2/76–78 Quarry Road
South Murwillumbah, NSW 2484
Australia

Processing Times

  • Returns are processed within 3 business days of arrival

  • Refunds may take 1–2 billing cycles to appear, depending on your provider

  • You’ll receive an email once your return or exchange is complete

Your Rights

This returns policy is in addition to your rights under the Australian Consumer Law.

If a product is faulty, unsafe, not as described, or doesn't perform as promised, you are entitled to a repair, replacement or full refund, and all return costs will be covered by us.