We prefer email communication as we can see the conversation record and it keeps our queries in one place. Instagram, Facebook, and Pinterest messages are not regularly monitored.
GENERAL & STOCK
Question: Is this product in stock, I can't find it on your website?
Answer: If it's not on our website unfortunately we have sold out.
Question: Could you notify me when this item is back in stock?
Answer: At this stage we cannot do this, but if you keep an eye out on here and our Instagram you will know the minute new products are listed.
Question: Will this item fit/suit me?
Answer: We provide measurements in the description of each product so you can find your perfect fit. Each garment fits every body differently, so we cannot answer this question.
Question: Do you do custom orders?
Answer: No, unfortunately we cannot accomodate custom orders.
Question: Where do I purchase your products?
Answer: On this website! If you would like to see the pieces in person our stockist page has a list of all the beautiful stores that stock Megbydesign.
SHIPPING & RETURNS
Question: How do I return or exchange my order?
Answer: Through our Returns & Exchanges portal on our website.
Please note: Returns and exchanges must be made within 14 days of receiving your item and be in reasonable and re-sellable condition. You are responsible for any postage costs incurred sending your parcel back to us. Final sale items are not eligible for return or exchange.
Question: My item arrived with a fault or was not what I ordered, what do I do?
Answer: If your item arrived with a fault or was incorrect please go through our Returns & Exchanges portal and follow the prompts. We will organise a replacement, refund or store credit.
Please note: We check each item meticulously however the odd faulty item slips through the cracks and we take full responsibility.
Question: Do you ship to my country and how much is shipping?
Answer: Yes! We ship internationally with a flat rate shipping of $16AUD.
Question: Do you offer a store credit instead of a refund?
Answer: Yes, we can offer a store credit through our Returns & Exchanges portal.
PRODUCT CARE & FABRIC
Question: How do I wash my item?
Answer: Please visit our care instructions page for full details.
Question: The linen is more stiff than I was expecting, will it soften over time?
Answer: Yes! Our fabrics soften with the warmth of your body, time and washing.