FAQ

We prefer email communication as we can see the conversation record and it keeps our queries in one place. Instagram, Facebook, and Pinterest messages are not regularly monitored.

GENERAL & STOCK

Question: Is this product in stock, I can't find it on your website?

Answer: If it's not on our website unfortunately we have sold out. 

 

Question: Could you notify me when this item is back in stock?

Answer: You can opt in to back in stock notifications on each product page.

Question: Will this item fit/suit me?

Answer: We provide measurements in the description of each product so you can find your perfect fit. Each garment fits every body differently, so we cannot answer this question.

Question: Do you do custom orders?

Answer: No, we cannot accomodate custom orders. 


Question: Where do I purchase your products?

Answer: On this website! If you would like to see the pieces in person our stockist page has a list of all the beautiful stores that stock Megbydesign.

 

SHIPPING & RETURNS

Question: How do I return or exchange my order?

Answer: Through our Returns & Exchanges portal on our website.

Please note: Returns and exchanges must be made within 14 days of receiving your item and be in reasonable and re-sellable condition. You are responsible for any postage costs incurred sending your parcel back to us. Final sale and sale items are not eligible for refunds. For a full view of our returns policy click here.

 

Question: My item arrived with a fault or was not what I ordered, what do I do?

Answer: If your item arrived with a fault or was incorrect please go through our Returns & Exchanges portal and follow the prompts. We will organise a replacement, refund or store credit.

Please note: We check each item meticulously however the odd faulty item slips through the cracks and we take full responsibility. 

 

Question: Do you ship to my country and how much is shipping?

Answer: Yes! We ship to every country with a flat rate shipping of $16AUD.


Question: Do you offer a store credit instead of a refund?

Answer: Yes, we can offer a store credit through our Returns & Exchanges portal.

 

PRODUCT CARE & FABRIC

Question: How do I wash my item?

Answer: Please visit our care instructions page for full details.


Question: The linen is more stiff than I was expecting, will it soften over time?

Answer: Yes! Our fabrics soften with the warmth of your body, time and washing.