International Shipping Updates
As international customs regulations continue to change, we've updated the information below to help you understand how duties, taxes and shipping work for your country.
We know customs rules can be confusing, so we're committed to making the process as transparent as possible.
European Union (EU)
From 1 July 2026, the European Union has introduced new import regulations for parcels entering EU member countries.
What's changed?
- The previous low-value import threshold has been removed. This means all orders entering the EU may now be subject to import duties and taxes, regardless of their value.
- A new EUR €3 Customs Duty has also been introduced on eligible shipments.
How are orders shipped?
At present, all orders sent via Australia Post to the EU are being shipped on a Delivered at Place (DAP) basis.
This means:
- Duties, taxes and customs fees (where applicable) are payable by the customer before delivery.
- These charges are determined by your local customs authority and are not controlled by Meg by Design.
Australia Post is preparing to introduce Delivered Duty Paid (DDP) services across the EU, allowing duties and taxes to be paid at checkout. However, this service cannot be activated until all European postal operators have completed their implementation of the new regulations.
We will update this page as soon as DDP becomes available.
Temporary service interruptions
Due to regulatory changes, Australia Post has advised of the following temporary disruptions:
- Denmark: Postal services are temporarily suspended from 1 July 2026.
- Romania: Service availability is currently under review and temporary suspensions may occur until local authorities confirm compliance.
Returned or undeliverable orders
Please note that EU customs authorities do not currently refund duties, taxes or customs fees that have already been paid on parcels which are refused, undeliverable or returned to sender.
While we will always process any eligible refund for your returned Meg by Design items in accordance with our Returns Policy, customs charges paid to your local government may not be recoverable.
United Kingdom
From 1 July 2026, Australia Post will facilitate the advance payment of UK VAT on eligible shipments.
This helps reduce customs delays and creates a smoother delivery experience for UK customers.
Any applicable duties or taxes will be calculated according to UK customs regulations.
Canada
From 1 July 2026, Australia Post supports Delivered Duty Paid (DDP) shipping into Canada for eligible services.
Where available, duties and taxes are paid before delivery, helping to minimise customs delays and unexpected charges upon arrival.
United States
Orders shipped to the United States are sent Delivered Duty Paid (DDP).
This means any applicable import duties, taxes and customs charges are calculated and collected during checkout. There should be no additional customs charges payable upon delivery.
Questions?
If you're unsure how customs charges apply to your country, please feel free to contact us before placing your order.
Our team is always happy to help explain the shipping options available for your destination.
We hope these changes give you greater clarity and confidence when shopping with us. Thank you for being part of our global community and for growing with us.
It is the responsibility of the customer to familiarise themselves with their country's import regulations before placing an order. If you are unsure whether duties, taxes or customs fees may apply, we recommend contacting your local customs authority or reviewing your government's official customs information.
FAQ
DDP (Delivered Duty Paid) means any applicable duties, taxes and import fees are calculated and collected during checkout. Your order is delivered without any additional customs charges on arrival.
DAP (Delivered at Place) means duties, taxes and import fees are not included at checkout. If your order is subject to customs charges, your local customs authority or delivery carrier will contact you to arrange payment before your parcel can be delivered. These charges vary by country and are the responsibility of the customer.
Unfortunately, no.
We are legally required to declare the accurate value and contents of every international shipment. We cannot mark commercial purchases as gifts or undervalue items to reduce or avoid customs duties and taxes.
Providing false customs declarations is illegal and may result in delays, additional charges, fines or the seizure of your parcel by customs authorities.
The most accurate and up-to-date information can be found on your country's official customs or government website. We recommend searching online for your country's customs authority (for example, "Canada Border Services Agency" or "French Customs") together with terms such as "import duties" or "import taxes".
While we do our best to keep our shipping information current, customs regulations can change at any time and are outside of our control.
Unfortunately, no. Duties, taxes and import fees are determined by your country's customs authority and can vary depending on the value of your order, the products purchased and your local import regulations.
As we ship to customers all over the world, we're unable to calculate or provide advice on every country's customs charges. If you're unsure whether charges may apply, we recommend researching how your country applies charges or using a customs and tax calculator online to get a ballpark.
Customs duties, taxes and import fees are imposed by your country's government, not by Meg by Design. We do not receive any portion of these charges. Whether fees apply depends on your country's import regulations and the shipping service used for your order.
Disclaimer: Import thresholds and customs rules may change. The threshold amounts shown are based on current legislation as of 01/07/26. If your parcel is held or assessed differently by your country’s customs, additional duties may apply.