FAQ

We prefer email communication as we can see the conversation record and it keeps our queries in one place. Instagram, Facebook, and Pinterest messages are not regularly monitored.

GENERAL & STOCK

Question: Is this product in stock, I can't find it on your website?

Answer: If it's not on our website unfortunately we have sold out. 

 

Question: Could you notify me when this item is back in stock?

Answer: You can opt in to back in stock notifications on each product page.



Question: Will this item fit/suit me? What garment would you recommend?

Answer: We provide measurements in the description of each product so you can find your perfect fit. Each garment fits every body differently, so we cannot answer this question. The choices you make are so unique to you!

Question: Do you do custom orders?

Answer: No, we cannot accomodate custom orders. 


Question: Where do I purchase your products?

Answer: On this website! If you would like to see the pieces in person our stockist page has a list of all the beautiful stores that stock Megbydesign.

 

SHIPPING & RETURNS

Question: How do I return or exchange my order?

Answer: Through our Returns & Exchanges portal on our website.

Please note: Returns and exchanges must be made within 14 days of receiving your item and be in reasonable and re-sellable condition. You are responsible for any postage costs incurred sending your parcel back to us. Final sale and sale items are not eligible for refunds. For a full view of our returns policy click here.

 

Question: My item arrived with a fault or was not what I ordered, what do I do?

Answer: If your item arrived with a fault or was incorrect please go through our Returns & Exchanges portal and follow the prompts. We will organise a replacement, refund or store credit.

Please note: We check each item meticulously however the odd faulty item slips through the cracks and we take full responsibility. 

 

Question: Do you ship to my country and how much is shipping?

Answer: Yes! We ship to every country with a flat rate shipping of $16AUD.


Question: Do you offer a store credit instead of a refund?

Answer: Yes, we can offer a store credit through our Returns & Exchanges portal.

 

PRODUCT CARE & FABRIC

Question: How do I wash my item?

Answer: Please visit our care instructions page for full details.


Question: The linen is more stiff than I was expecting, will it soften over time?

Answer: Yes! Our fabrics soften with the warmth of your body, time and washing.